QA/Web Intern and Returnship

QA/Web Intern and Returnship

Business Unit: Product Development

Reports To: Product Development Team Lead




UniversalGiving™, an award-winning global social-entrepreneurship nonprofit organization, is looking for a QA/Web Intern and Returnship to join our exciting team. The QA/Web Intern will support Product Development, working closely with UniversalGiving's Senior Product Development Manager and coordinating with the Product Development team. The intern is expected to assist in the planning of test procedures, perform rigorous testing of new website features and applications, coordinate with team members to perform additional testing, collect feedback on results, and support numerous ongoing web projects within the Product Development business unit.

UniversalGiving™ internships offer exciting opportunities to those wishing to make a significant impact and contribution to our global communities. Join UniversalGiving and work closely with a dedicated international team, while gaining valuable skills and insight in a social-entrepreneurship nonprofit organization.


・Take a critical role in the deployment cycle and production release of application components and interfaces experienced by hundreds of internet viewers around the world

・Collaborate with our product development team to deliver with quality and efficiency

・Develop, modify, and execute software test plans to ensure the exemplary quality of UniversalGiving's website

・Coordinate with other team members to perform rigorous testing, collect detailed feedback, track bugs, and report findings

・Prepare maintenance documentation

・Work with senior leadership on priority web projects to increase results for the Product Development business unit

・Manage numerous web projects to identify solutions, prioritize efforts, deliver results, document information, and see projects through to completion

・Research and provide astute software/upgrade recommendations

・Research and post job & volunteer opportunities for UniversalGiving 

・Working on SEO optimization, updating SEO keywords on the site and bidding correctly on keywords.

・Working on Google Analytics to analyze the site’s traffic




・Understanding of basic software engineering concepts, software testing life cycles, and Agile development

・Knowledge of open source concepts, relational databases, and front-end technologies with experience in any of the following specific areas being a bonus: HTML, CSS, JavaScript, JSP, SQL, XML

・Familiarity with developer technologies and testing/collaboration tools with experience in any of the following specific areas being a bonus: Apache JMeter, Atlassian Jira, and Confluence, Selenium, SVN

・Meticulous attention to detail is required

・Strong communication and collaboration skills

・Proactive, team player able to work adeptly in a fast-paced environment

・Passion for quality assurance and testing of internet websites

・Ability to quickly grasp technical concepts and master new technologies

・Interest in nonprofit work, international issues, philanthropy

・Full support of the mission and vision of UniversalGiving™


・Applied, hands-on experience owning and leading QA/Web projects for a global website

・Experience working at a global, social-entrepreneurship nonprofit

・Collaboration within a positive team environment

・Increased understanding of and alignment with global issues

・Networking with other nonprofit professionals

・Career mentoring with Pamela Hawley, Founder & CEO of UniversalGiving™

・With positive work experience, references provided

・For students, class credit can be arranged according to school requirements

・With proven experience and positive attitude, UniversalGiving is likely to facilitate J-1 and OPT visas


“The Product Development team at UniversalGiving is a smart, effective, and responsive group of people. Team members constantly offer each other feedback and support. You never feel that your work is being taken for granted. I feel very lucky to be a part of the PD team!”
-Jane Lanman, former QA Intern


Duration: minimum 15-20 hours per week required for the duration of the internship, at least a minimum of 3 to 4 months. Ideal candidates are available to work out of our San Francisco office 3-4 days/week (Monday through Friday).

To Apply:

Email your resume, cover letter, two writing samples (2 pages max), and three professional references to volunteers@universalgiving.org with “QA/Web Intern" in the subject line. Applications are reviewed on a rolling basis. No phone calls, please.

UniversalGiving™ is committed to understanding and representing the diverse populations it serves worldwide. Members of all ages, genders, sexual orientations, races, ethnicities, nationalities, physical abilities or disabilities, religions or beliefs, and cultures are welcome as employees and volunteers in our organization. We believe that a diverse team will best serve our diverse populations.

UniversalGiving’s vision is to “Create a World Where Giving and Volunteering Are a Natural Part of Everyday Life.”™


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